Terms– Client – a person who orders a service from the Provider.

• Consumer – a natural person who, outside the scope of business or the independent practice of a profession, enters into a contract with the Provider or otherwise deals with the Provider (Section 419 of the Civil Code).
• Businessperson – a client who orders a service as part of their business activities (Section 420 of the Civil Code), including legal entities

.– Service – any activity performed by the provider under the contract.

• Work – photographs, videos, recordings, edited versions and other outputs created in the course of providing the service; this constitutes a work protected by copyright under the Copyright Act

.– Source materials – materials, information, access, authorisations and cooperation which the client must provide.

1. Information about services on the website is non-binding and does not constitute an offer to conclude a contract (Section 1732(2) of the Civil Code), unless the provider expressly states otherwise.

2. The client shall submit an enquiry via the form, by email or by any other agreed means. On this basis, the provider shall draw up a quotation setting out the scope of the service, the deadline, the price and the licence terms. When placing an order, the client shall specify whether they are ordering as a consumer or as a business (in the case of a business, they must also provide their company registration number).

3. The quotation is binding for 14 days from the date of dispatch, unless otherwise stated.

4. The contract comes into effect upon the Client’s acceptance of the quotation (by email or in writing) and its delivery to the Provider. If a deposit is required in the quotation, the contract comes into effect upon acceptance; the date is reserved only after payment of the deposit.

5. The contract is concluded in Slovak or Czech, or in another language agreed by the parties. The provider shall archive the contract and make it available to the client upon request.

6. The costs of remote communication (internet, telephone) are borne by the client and shall not exceed the basic rate.

of Payment 1. The price is specified in the quotation or the contract. Prices are quoted in Czech koruna (CZK).

2. The Provider is a VAT-registered business. Prices on the website are shown inclusive of VAT and, below them, exclusive of VAT; the price stated in the confirmed quotation or contract is binding. Consumers are charged the price inclusive of VAT. Businesses are charged the price exclusive of VAT, and VAT is added in accordance with applicable legislation. In the case of a taxable supply to a business from another EU Member State registered for VAT, the tax shall be applied in accordance with the reverse charge mechanism, and the client is obliged to provide a valid VAT number.

3. If an advance payment is agreed (usually 50 per cent of the price, or up to 100 per cent of the price depending on the nature of the contract and the quotation), it is payable within 7 days of acceptance of the quotation, but no later than the completion date. The balance is payable within 14 days of handover of the work or completion of the service, unless otherwise agreed.

4. Payment shall be made by bank transfer to the account specified on the invoice. Payment is deemed to have been made upon crediting the provider’s account. The invoice (tax document) is sent electronically; the client agrees to this. A foreign client shall make payment in the currency specified on the invoice in such a way that the full amount stated on the invoice is credited to the provider’s account. Bank charges incurred by the client’s bank and intermediary banks, as well as any withholding tax and similar deductions, shall be borne by the client.

5. In the event of late payment, the client is obliged to pay statutory interest on arrears in accordance with Government Regulation No. 351/2013 Coll. The client is also obliged to pay a contractual penalty of 0.1 per cent of the amount due for each day of delay. Should the client be in arrears with payment of an advance or a balance, the provider is entitled to suspend work and the handover of the work; if the delay lasts for more than 14 days, the provider may withdraw from the contract and claim payment for work already carried out and costs incurred. The client is further obliged to pay a lump-sum reimbursement of costs associated with the enforcement of the claim in accordance with Government Regulation No. 351/2013 Coll.

6. Until the price has been paid in full, the client shall not acquire any rights to use the work (see Article X) and the provider is entitled to refuse to hand over the work.

7. The price for the services includes only the scope expressly specified. Any additional work (overtime, further modifications beyond the agreed rounds, transport, accommodation, equipment hire, licence fees) shall be invoiced by the provider following prior approval by the client.

1. The provider shall perform the service with professional care, using their own resources and in accordance with the agreed scope. The Provider may engage subcontractors (for example, a second cameraman, editor or technical support staff); the Provider shall be liable for their work as if it were its own. The agreed deadlines are binding only for the agreed dates of performance; the deadline for handover of the work is specified in working days from the date of performance.

2. The Client acknowledges that they are commissioning the Provider’s original work. Composition, shot selection, lighting, colour grading and editing are matters of the Provider’s creative judgement within the agreed concept.

3. The provider shall deliver only selected and edited outputs. Raw (RAW) materials, unselected shots and project files shall not be delivered unless this has been expressly agreed and a fee charged.

4. The work is delivered electronically (via a link to a storage platform or, where applicable, on a data storage medium). The work is deemed delivered upon the link being made available to the client. Larger commissions may be delivered and invoiced in stages; each stage delivered is considered a separately completed part of the service. An email containing the link and the storage service’s record of the work being made available or downloaded shall be deemed proof of delivery. If the client does not report any defects within 7 days of the work being made available, the work is deemed to have been accepted free of defects.

5. The price includes 2 rounds of feedback on editing or revision. Any further rounds of feedback and changes to the brief after work has commenced will be charged in accordance with the current price list.

6. The provider shall store the delivered work on the storage platform and in a backup for a period of 12 months from the date of delivery. After this period has elapsed, the Provider shall not be liable for its availability; the Client is obliged to store the work in their own backup copy.

Cooperation 1. The client shall provide, in a timely manner, all source materials, information, access and consents necessary for the project’s execution (including permission to access the site, the site owner’s consent, and any permits required for filming or the use of a drone, unless these are arranged by the provider).

2. The Client is responsible for ensuring that they are authorised to provide the source materials (texts, music, logos, trade marks, third-party works) and that their use in the work does not infringe the rights of third parties.

3. The client shall ensure that persons participating in the photo shoot or filming who are within their sphere of influence (employees, guests, models, performers) have been informed of the recording activity and, where necessary, have given their consent in accordance with Article XI(2).

4. If the Client fails to cooperate, the Provider is entitled to extend the deadlines accordingly. If cooperation is not provided even within the additional period, the provider is entitled to withdraw from the contract and claim reimbursement of costs already incurred and reasonable remuneration for the work performed.

5. The client is responsible for the safety and accessibility of the site. The provider has the right to suspend or terminate the work if its continuation would endanger the health of persons or the safety of the provider’s equipment.

1. A one-off rescheduling by the client is free of charge provided it is notified in writing no later than 7 days before the scheduled date and the provider is available on the new date. In the event of later notification or repeated rescheduling, the provider may charge reasonable costs.

2. Cancellation of the order by the client after the contract has been concluded: the client is entitled to cancel the contract by paying a cancellation fee amounting to:

• 10 per cent of the price if cancelled more than 30 days before the date,
• 50 per cent of the price if cancelled between 8 and 30 days before the date,
• 100 per cent of the price if cancelled 7 days or fewer before the date or if the client fails to attend. Any advance payment already made shall be set off against the cancellation fee; the remainder will be refunded within 14 days.

3. If the service has already been partially performed (pre-production, editing, travel), the provider is also entitled to reasonable remuneration for the work carried out and for demonstrably incurred costs.

4. In the case of outdoor filming, in the event of adverse weather conditions, an alternative date may be agreed free of charge, provided the service provider so decides or the parties agree. The provider’s decision is based on the safety of persons and equipment, and the quality of the output.

5. If the provider is unable to perform the service (due to illness, accident, technical fault or force majeure), they shall propose an alternative date to the client. If the client does not accept the alternative date, the provider shall refund the amounts paid within 14 days. Any further liability on the part of the provider is excluded to the extent permitted by law.

6. Force majeure (natural disasters, official orders, epidemics, transport disruptions, bans on public gatherings, and the like) shall not constitute a breach of obligations by either party; the parties shall agree on a new date.

7. This clause applies to the consumer without prejudice to their non-waivable statutory rights (in particular the right to withdraw under Article XII).

1. Rights arising from defective performance shall be governed by the provisions of the Civil Code concerning contracts for work and rights arising from defective performance, including the specific provisions on digital content, where applicable.

2. The Client is obliged to inspect the work upon handover. The Client is obliged to notify the Contractor of any defects in writing without undue delay, no later than 7 days from delivery; otherwise, rights arising from defects shall lapse to the extent permitted by law. A consumer may exercise their rights arising from defects within the statutory time limits; this provision does not shorten their claims.

3. A complaint must be submitted in writing to the provider’s contact address and must include a description of the defect and the claim being made. The provider shall confirm receipt of the complaint and deal with it without undue delay, no later than 30 days from the date of submission, unless the parties agree otherwise.

4. A defect does not include the client’s subjective taste (style, colour scheme, choice of shots, composition), provided the work corresponds to the agreed concept, nor shall defects caused by the client’s source material or instructions, or by circumstances beyond the provider’s control (lighting conditions, behaviour of individuals, interference, a ban on recording at the venue) be considered defects.

5. In the case of repeatable work (retouching, editing), the client shall have the priority right to a correction. In the case of non-repeatable events (weddings, functions), liability for the loss of a recording is limited to the extent specified in Article IX.

6. The Provider shall use appropriate security procedures when recording (e.g. backup media, duplicate recordings, where technically feasible); however, the Provider cannot guarantee that no technical fault will occur.

1. The Provider shall be liable for damage caused by a breach of its statutory obligations.

2. In relation to a business client, liability for damage caused by a breach of contract is limited to the amount paid by the client for the relevant service, with the exception of damage caused intentionally or through gross negligence, and to the extent permitted by law. The provider shall not be liable for loss of profit or indirect damages.

3. The provider’s liability towards a consumer shall not be limited beyond the scope provided for by law.

4. The Provider shall not be liable for damage caused by incorrect or incomplete source materials, for any infringement of third parties’ rights in relation to source materials supplied by the client, nor for the consequences of using the work in contravention of the agreed licence.

5. The client shall be liable for damage to the provider’s equipment and property caused by their own actions or by the actions of persons for whom they are legally responsible during the execution of the work.

1. The provider is the author of the work. Neither the handover of the work nor payment of the price shall result in the transfer of the author’s economic rights or moral rights. The Provider grants the Client only a licence in accordance with this clause.

2. Upon full payment of the price, the Provider grants the Client a non-exclusive, non-transferable licence, without the right to sub-license, to use the work to the extent agreed in the contract or quotation. If the scope has not been agreed, the following applies:

• consumer: personal, non-commercial use (family album, printing for personal use, personal social media), for an indefinite period, worldwide;
• business client: use for the client’s own presentation (website, social media, internal and external communications, printed materials) without paid media distribution, for an indefinite period, within the Czech Republic and Slovakia.

3. Advertising and commercial use (paid advertising, outdoor advertising, TV and online campaigns, packaging, sale to third parties, use by third parties) requires a separate licence and an additional fee. The licence may be extended at a later date subject to agreement on the price.

4. The client is not authorised to modify the work in a manner that compromises its integrity or is likely to damage the author’s reputation (except for technical adjustments to format, dimensions and reasonable cropping).

5. When publishing the work, the client shall credit the author (“Photo / Video: Matej Juhár”), unless the parties agree otherwise.

6. The Client is not authorised to use the work for training, fine-tuning or developing artificial intelligence systems, nor to generate derivative works using such systems, without the Provider’s written consent. The Provider reserves the right to use the work for the purposes of automated text and data analysis to the extent permitted by law.

7. The licence applies only to the Provider’s contribution. The rights of third parties to the subject matter depicted in the work (music, logos, trade marks, works of fine art, architecture) or to the source materials supplied are not transferred, and the client shall be responsible for settling any such rights.

8. The provider is entitled to use the work and photographs from the project for their own promotional purposes (portfolio, website, social media, competitions, publications), unless the client raises an objection in writing prior to the project’s completion or the parties agree on confidentiality. The use of works depicting individuals is subject to their consent in accordance with Article XI.

9. In the event of use of the work beyond the scope of the licence, the Provider is entitled to claim reasonable remuneration for the extent of the unauthorised use, as well as other statutory claims (in particular, to cease the infringement, remedy the consequences and claim damages). The licensor may also claim a contractual penalty from the business operator amounting to three times the standard licence fee; this does not affect the right to compensation for damages.

Protection 1. The creation of a likeness of a person in such a way that their identity can be determined, and the dissemination thereof, is only permitted with the consent of the person depicted (Sections 84 and 85 of the Civil Code), unless otherwise provided by law.

2. The Client shall ensure that persons depicted in the work which they commission (employees, guests, models, performers) are informed of the recording activity and provide their consent to the necessary extent. The Provider is entitled to request the submission of consent (model release). Where persons under the age of 18 are recorded, the consent of their legal guardian is required.

3. The Provider is the controller of the Client’s personal data. Personal data is processed primarily for the performance of the contract (Article 6(1)(b) of the GDPR), to comply with legal obligations, in particular accounting and tax obligations (point (c)), to safeguard legal claims and to send commercial communications to existing clients, with the option to opt out at any time (point (f)), and on the basis of consent when disclosing personal data or a likeness (point (a)).

4. Details regarding the processing of personal data, the rights of data subjects and contact details, including the right to lodge a complaint with the Office for Personal Data Protection (www.uoou.cz) are set out in the separate Privacy Policy published on the website www.matejjuhar.com in the Privacy section.

rights 1. A consumer who has concluded a distance contract (by email, form, by telephone) or outside the provider’s business premises, has the right to withdraw from the contract without giving any reason within 14 days of its conclusion (Section 1829(1) of the Civil Code). The time limit is deemed to have been met if the notice of withdrawal is sent no later than the last day of the time limit.

2. Notice of withdrawal must be sent to the provider’s email or postal address specified in Article I; the model form in the annex to these General Terms and Conditions may be used, but this is not mandatory. The consumer may also withdraw by clicking the ‘Withdraw from the contract’ button on the provider’s website, if available; the provider shall confirm receipt of the withdrawal without undue delay by email to the consumer, stating the content of the notice and the date and time of its dispatch.

3. If the consumer expressly requests that the provision of the service commence before the expiry of the withdrawal period, they shall pay a proportionate part of the price for the performance provided up to the time of withdrawal. If the service has been fully performed with the consumer’s prior express consent before the expiry of the withdrawal period, and the provider has informed the consumer of this before the conclusion of the contract, the right of withdrawal shall lapse (Section 1837 of the Civil Code). When placing an order, the consumer shall expressly confirm that they are requesting the commencement of the service before the expiry of the withdrawal period and that they have been informed of the consequences (pro rata payment, possible loss of the right to withdraw). A record of the consent and of the delivery of the information, including the date and time, shall be retained in the provider’s ordering system.

4. The right of withdrawal is excluded only in the cases set out in Section 1837 of the Civil Code. In the case of services, this applies in particular to a service performed in full in accordance with paragraph 3 following the consumer’s express consent and after the consumer has been informed prior to the conclusion of the contract.

5. Following withdrawal, the provider shall refund the consumer’s payments (excluding the proportionate part referred to in paragraph 3) within 14 days of receiving notice of withdrawal, using the same method of payment, unless otherwise agreed. The proportionate part of the price is determined according to the ratio of the parts of the service actually performed and delivered (including pre-production, production, editing and delivered stages) to the total scope agreed in the contract. The Provider is entitled to set this off against any refunded payments; only the difference shall be refunded to the consumer.

6. The consumer may exercise their rights arising from defective performance in accordance with Article VIII and the law. These General Terms and Conditions do not diminish the consumer’s rights granted by mandatory provisions of law.

Resolution 1. The contractual relationship is governed by the law of the Czech Republic. If a consumer habitually resident in another EU Member State (e.g. the Slovak Republic) avails themselves of mandatory consumer protection under the law of their own country, the choice of Czech law does not deprive them of this protection.

2. The consumer may resolve any dispute out of court. The body responsible for the out-of-court resolution of consumer disputes is the Czech Trade Inspection Authority (ČOI), Štěpánská 567/15, 120 00 Prague 2, www.coi.cz. The consumer must first contact the provider with a request for redress. This does not affect the right to bring the matter before a court.

3. Supervision of compliance with obligations under the Consumer Protection Act is carried out by the Czech Trade Inspection Authority; trade licensing supervision is carried out by the relevant trade licensing office.

4. Disputes with traders are decided by the court in the Czech Republic with subject-matter and territorial jurisdiction, based on the provider’s registered office. The consumer’s right to bring an action in their country of residence in accordance with EU rules remains unaffected.

1. The provider offers a free 15-minute introductory online call (hereinafter referred to as the ‘introductory call’) and paid consultancy services in the field of audiovisual production of an agreed duration and price (hereinafter referred to as ‘consultancy’). The introductory call serves as an opportunity for both parties to get to know one another and to assess whether collaboration would be appropriate. It does not constitute the provision of a professional service or consultancy and does not give rise to any entitlement to the conclusion of a contract or to further collaboration.

2. An appointment is booked via the booking system on the website or by agreement via email and becomes binding upon confirmation of the booking. A consultation can only be booked upon immediate payment of the full fee; unless payment has been credited, the appointment will not be booked and the time slot will not be reserved for the client. The provider sets aside time for the appointment, prepares for it in advance and is unavailable to other clients during that time.

3. Cancellation and rescheduling: for the initial call, the client may cancel or reschedule the appointment free of charge no later than 24 hours before the start of the call. For consultations, a tiered refund policy applies: if cancelled 72 hours or more before the start, 100 per cent of the fee will be refunded; if cancelled less than 72 but at least 24 hours before the start, 50 per cent of the fee will be refunded; and if cancelled less than 24 hours before the start, no refund will be given (100 per cent of the fee will be charged). Timeliness is assessed based on the time of receipt of the notification by the provider (booking system or email).

4. In the event of cancellation less than 24 hours before the start of the session, the client’s non-attendance, or the client being more than 10 minutes late:

• consultation: the fee paid is non-refundable and the appointment cannot be rescheduled, as the provider has reserved the slot, prepared for it and could not offer it to other clients;
• introductory call: the appointment is forfeited and the provider is under no obligation to offer a new free booking.

5. If the provider cancels the call or is unable to carry it out, they will offer an alternative appointment or refund the amount paid within 14 days.

6. One free call: the introductory call may only be used once per person, per organisation and per project. The following are considered to be the same person or organisation:

• the same natural person, even if they use different email addresses, accounts, names or devices;
• companies and individuals linked by ownership or personnel (shared managing director, partner, employee, representative) or acting in concert;
• the same project, idea, campaign, brand or end client, even if the booking is made by a different person or company.

7. In the event of a breach of paragraph 6, the provider is entitled to refuse or cancel the booking without compensation, or to provide the call as a paid consultation in accordance with the price list. As a rule, only one representative from each organisation may participate in the introductory call; additional representatives may only do so subject to prior agreement.

8. When making a booking, the client must provide accurate details (name, organisation, company registration number, project, purpose). The Provider may compare this information with data from previous bookings for the purpose of protecting against misuse of the offer (legitimate interest pursuant to Article 6(1)(f) of the GDPR) and shall retain it for a period of 12 months.

9. The content of the call is used solely for the purpose of assessing potential collaboration. The Provider is under no obligation to provide finished concepts, ideas or expert advice free of charge and is entitled to terminate the call if it is clearly being used to obtain free advice. During the introductory call, the parties are not bound by any duty of confidentiality unless they have entered into a separate non-disclosure agreement (NDA). The client must not, without a contract, implement the provider’s concepts, procedures and proposals disclosed during the call, either themselves or through third parties, nor must they disclose them to third parties. No audio or video recording of the call shall be made without the consent of the other party.

10. In the case of a consumer, this clause does not affect their right to withdraw from the contract in accordance with Article XII. If the consumer requests a consultation before the expiry of the withdrawal period, a pro rata payment shall apply in accordance with Article XII(3).

11. Article VII(1) to (3) shall not apply to the introductory call and consultations.

order 1. For every order agreed following an introductory call or consultation, the provider shall conclude a written contract with the client: a contract for work in accordance with Section 2586 et seq. of the Civil Code or a cooperation agreement, depending on the nature of the order. The contract shall specify, in particular, the scope, price, payment terms, deadlines, scope of the licence and any special conditions. The scope, delivery deadlines and other details of an individual order may be specified in addenda or annexes to the contract.

2. These General Terms and Conditions form an integral part of every contract. In the event of any conflict between the contract and these GTC, the contract shall take precedence.

3. Where a written contract is concluded in respect of an order, it shall come into effect upon signature by both parties; the provision of Article III(4) shall not apply. An electronic signature or a signature by exchange of emails shall suffice, unless the parties agree otherwise.

4. The Provider shall not commence work on the order without a concluded contract and receipt of an advance payment, if required.

1. Should any provision of these General Terms and Conditions become invalid or unenforceable, the remaining provisions shall remain in force; the parties shall replace such provision with one that most closely approximates its purpose.

2. Communication between the parties shall take place primarily by email to the addresses specified in the contract. Verbal agreements shall be confirmed by email.

3. The contract and these General Terms and Conditions shall be archived in electronic form by the provider and shall not be accessible to third parties.

4. These General Terms and Conditions shall come into effect on 28 October 2026.

Form Information on the right to withdraw from the contract. You have the right to withdraw from this contract without giving any reason within 14 days of the date on which the contract was concluded. To meet this deadline, it is sufficient to send notification of your intention to exercise your right of withdrawal before the deadline expires. Please send the notice to: Matej Juhár, Radlická 112/22, 150 00 Prague – Smíchov, email: mato@matejjuhar.com.

If you withdraw from the contract, we will refund all payments we have received from you without undue delay, and no later than 14 days from receipt of your notice, using the same method of payment you used, unless otherwise agreed. If you have asked us to commence the service during the withdrawal period, you shall pay us an amount proportionate to the extent of the service provided up to the point of withdrawal from the contract.

The right of withdrawal may be excluded in the cases specified in Section 1837 of the Civil Code; we will inform you of any such cases before the contract is concluded.

Model withdrawal form (please complete and return only if you wish to withdraw from the contract)

Addressee: Matej Juhár, Radlická 112/22, 150 00 Prague – Smíchov, email: mato@matejjuhar.com

I hereby give notice that I am withdrawing from the contract for the provision of this service:

Date of order / conclusion of contract: ____________________

Consumer’s first name and surname: ____________________

Consumer’s address: ____________________

Consumer’s signature (only if the form is sent in paper form): ____________________

Date: ____________________